Maha Shawky

Maha Shawky is an experienced, value-driven leader with 19 years of experience in life and medical insurance as well as the pharmaceutical industry. She is the Chief Operating Officer at MetLife, overseeing all MetLife Egypt operations including corporate, retail and distribution services as well as governance & business transformation. In charge of evolving the needed strategies to provide superior service for customers.

She joined MetLife in 2004 as a medical claims adjuster as the first multinational insurance company, where she was responsible for claims payments and performing daily quota as well as claims reconciliation.

Maha showed enthusiasm and devotion to her job, which qualified her for many promotions until appointed as the medical and life claims manager in 2015, where she was in charge of a team of 55 people in charge of the medical and life claims operations. Following her performance in the aforementioned roles, Maha was appointed as claims manager in 2017 where she was in charge of all the claims functions in Egypt and overseeing all the life and medical claims. After that, Maha had led corporate operations, where she exhibited exceptional negotiating abilities as well as a record of accomplishment of maintaining product quality and customer satisfaction overseeing the claims and the network and employee benefits operations, which includes pensions and credit life.

Prior to joining MetLife, Maha Shawky was working as drugs regulatory affairs specialist in Misr Company for Pharmaceutical Industries from 2001 to 2004.

Maha Shawky graduated from the Ain Shams University in 2000, with a Bachelor’s degree in Pharmaceutical Science, followed by a Masters’ degree in Business Administration and Operations Management from ESLSCA in 2015.