Feedback & Complaints
How we can help you
Email us on Serveme-egypt@metlife.com, providing:
- Your full name
- Policy number
- Contact telephone number
- A brief description of your experience
You will receive an Acknowledgement for your complaint via email with a reference number, we will contact you shorty.
Our team are always available to listen to your feedback, please call us using the following number:
Individual Customer Support: 19798
*From Sunday to Thursday from 08:30 AM To 04:30 PM except for Public Holidays
Corporate Medical Customer Support: 19097
*You may call our customer support hotline 24/7
Visit our head office at the address below or find the nearest office to you here.